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Yes we do, you can see it HERE
No, sorry we cannot take orders for out of stock items, but if you contact the Customer Services Team they can take your details and let you know when the item is available to order.
Please e-mail the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
All of our schools and clubs let us know exactly which products they would like us to offer on their behalf. If an item is not on the school/club page, it means it has not been approved by the school/club and is not available with their customisation. However, we are happy to make requests for new products to be added to your school/club page.
Please e-mail the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
Please click on the schools/club/university tabs on our home page and type in your full school/club/university name into the search box at the bottom of the page. If you are still unable to find your school/club/university please contact the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
Setting up an account with PlayerLayer is simple. Please get in touch with the Customer Services Team who will put you in touch with an Account Manager for your area. The Account Manager will discuss your team/school/university or club requirements with you. Please e-mail the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
We try to give as much information as possible about all our products and three detailed shots of each garment are shown to give an idea of the locations of your team/school/university or club's logo(s).
If you do require any further information please get in touch with our Customer Services Team and they'll do their best to help you, e-mail on info@playerlayer.com or call 0115 9817363.
Our baselayers are made from a special performance fabric that regulates your body temperature in cold conditions whilst keeping you warm without weighing you down. The fabric has a moisture management wicking system helping draw moisture away from your skin so that you stay dry and comfortable.
To meet with British Standards, all garments have care labels sewn inside them detailing how they should be cared for.
Baselayers should be:
Our PlayerLayer baselayers are suitable for a wide range of sports and sporting activities including rugby, lacrosse, football, tennis, cricket, cycling, horse-riding, running, rowing, skiing and walking.
"I think your tops are fantastic and I have recommended them to all of my friends. We all ride horses and when we are working them we are warm but when we stop or cool them down, we can get really cold so it had been a challenge to find something that keeps us warm and dry. During the winter I have also worn my PlayerLayer under my jacket when out competing. They are also great for running in. A big PlayerLayer fan!!"
PlayerLayer Customer
Deliveries to the main address of the account include a detailed distribution list enabling the order to be distributed with ease. If you do require any further information please get in touch with our Customer Services Team and they'll do their best to help you, e-mail on info@playerlayer.com or call 0115 9817363.
Deliveries to home addresses are trackable - we send you an email with the tracking details on the day of despatch. At present our website does not allow school-address order tracking but if you need more information regarding your order, please get in touch with our Customer Services Team and they can track it on your behalf, e-mail on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
Please get in touch with our Customer Services on e-mail on info@playerlayer.com or call 0115 9817363 and they will be happy to help. They'll make sure that your order has gone through and will send a new confirmation when it has.
Garments can be personalised for an additional charge of £4.95 (junior products) or £5.10 (adult products). Paying for this element allows you to have up to nine characters (including spaces) printed diagonally within the PlayerLayer shield of the reverse of the garment, just below the neck seam on tops and just below the waist band on shorts/leggings. Unfortunately, the personalisation can not include any symbols e.g. &*()’.,><#~][!”- etc.
We recommend you personalise your garment so that it is unique to you/your child which will reduce the chance of it going missing at school! It also eliminates the need to sew in name tapes which in tight garments can irritate the skin.
Please note that when ordering 'personalised' school garments you will need to complete the central personalisation section (shown below), as well as your child's name, age and year group on the right hand side of the order (which is for distribution purposes only). The cost of your personalisation will be added onto your order total.
Sorry but once you have submitted your order it cannot be cancelled. Non-personalised items can be returned, free of charge, for a full refund provided they are in 100% saleable condition.
If you spot a problem with the order you have placed, please contact our Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
Yes, if you contact us within 24hrs of placing your order online. Please contact the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
We're sorry and will get the right items to you as soon as possible. Please contact the Customer Service Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
If your order confirmation states an item should be in your parcel but isn't, please contact the Customer Service on info@playerlayer.com or call 0115 9817363 and they will be happy to help. Sometimes orders consisting of different types of products are despatched from seperate warehouses so they may arrive in seperate packages.
You can pay using the following methods when you place your order online:
There is also a wider variety of other payment methods available through our payment system WorldPay in Euros.
As an extra method of security for online transactions both MasterCard and Visa ask additional security questions. If you have set up this information on a previous online purchase, simply enter your password.
For more information you can visit one of the sites below:
Verified by Visa
http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx
MasterCard Secure Code
http://www.mastercard.us/support/securecode.html
You can enter any discount/promotional codes you have when placing your order; your total will update on the following page.
If the code doesn't work, please check that you have entered the correct characters. For further assistance contact the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
We only give discount/promotional codes for special reasons; if you do not have one please proceed with your order as normal.
Sorry, but if you didn't enter the code during checkout we cannot apply it after the order has been placed.
If you have ordered a school item which is being sent to your school, the delivery date should be clearly stated on your order confirmation email. Delivery should be two weeks from the end of the current order window. For further assistance contact the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
If you have requested your order to be delivered to a personal address, your delivery should take no more than 10 working days. Personalised items can take a little longer.
Please note that during our busy summer months (between May and September), when the majority of our schools are placing orders for the Autumn term, the delivery time is longer. This is to ensure that you will receive your order in time for the begining of term. Your school should have notified you of our summer deadline, if you don't have this information, please contact the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
Please check your order confirmation e-mail, as this highlights what you have ordered along with the delivery date and address. If you require further assistance please contact the Customer Services Team on info@playerlayer.com or call 0115 9817363 and they will be happy to help.
If your order is being delivered directly to a school then no, the school will sign for it and distribute the garments accordingly.
If your order is being delivered to your home address then the items will usually be sent by Yodel or UPS and will require a signature. You may be able to select a cheaper, non-trackable delivery method which does not require a signature - this is not recommended as our preferred method and is at your own risk.
PlayerLayer has a standard delivery charge of £4.95 for 1 or more garments.
Items for schools or clubs, delivered to a central team/school address, incur a delivery charge of £1.50.
If you have bought a PlayerLayer item from us that has been personalised for you in some way (e.g. your school/uni/club crest or logo has been printed on to it, or you have personalised the garment with a name) then unfortunately we cannot exchange it unless it is a faulty garment.
If you have bought a PlayerLayer item from us that has not been personalised (e.g. no name or school/uni/club crest or logo) simply return the item or items to us in their original condition within 14 days of receipt. On receipt of your returned item, we will refund or replace your order.
If you have purchased the item from a retail outlet e.g. a school or university shop, please discuss your concerns with the shop, as with any other retail purchase.
If you have purchased the item via our web-site or via Customer Services, just contact our Customer Services Team, either by phone 01159 817363, or by sending an email to info@playerlayer.com; our team will advise you what to do next.
Please note that returns will only be accepted following authorisation from our Customer Services Team. Here is some general guidance…
If you have bought a PlayerLayer item from us that has not been customised (e.g. there is no name or school/university/club crest or logo and you have not personalised the garment with a name) simply contact our Customer Services Team, within 14 days of receipt, so that they can issue authorisation for you to return the item(s) and provide you with a freepost returns envelope.
Any garment that is returned to us must be in 100% re-saleable condition, in its original packing and with any tags or labels; if a garment is not in 100% re-saleable condition then unfortunately we cannot accept it as a return. Upon receipt of your returned item, we will refund or replace your item(s) as agreed with Customer Services. If you have paid a delivery charge and we are giving a refund for the item(s), this charge will also be refunded to you. However, if you are returning part of an order, we are not obliged to refund any of the delivery charge. Where we provide a replacement we will not charge for delivery of the replacement.
Please note that we can only take action once we have received and checked the item(s) in question and we strongly recommend that if you sending garments you obtain a certificate of posting. Should the returned items not be received by us in 100% re-saleable condition we will advise you accordingly.
If you have bought a PlayerLayer item from us that has been customised for you in some way (e.g. your school/university/club crest or logo has been printed on to it, or you have personalised the garment with a name) please see the options below…
If you have purchased the item from a retail outlet e.g. a school or university shop, please discuss your concerns with the shop, as with any other retail purchase.
If you have purchased the item via our web-site or via Customer Services, just contact our Customer Services Team, either by phone on 01159 817363, or by sending an email to info@playerlayer.com; our team will advise you what to do next.
Please note that returns will only be accepted following authorisation from our Customer Services Team. Here is some general guidance….